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Payment Options:
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Cellbatterystore.com uses Paypal as our merchant of record. Paypal is a safe, easy
and secure way to send and receive money. Paypal accepts VISA, MasterCard, American
Express, Discover Card, PayPal, and eCheck. We accept purchase orders from government
agencies, educational institutions, and corporations. All purchase orders are subject
to credit approval. Please contact our sales department for all purchase order inquiries..
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Order Verification / Fraud Prevention:
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Because our merchant of record is Paypal, we will ship your order to a PayPal confirmed
address only. A PayPal confirmed address is an address that has been verified by
PayPal as safe based on information related to the address you provided. For example,
a credit card billing address is confirmed because PayPal can check that the address
is the same as the address on file at the credit card company.
We are only able to process credit cards that can be processed through Paypal.
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Order Confirmation:
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You will receive an order confirmation from Paypal via email after completing your
order online. Hard-copy confirmations will be sent via mail for all phone and fax
orders. Please be conscious that your ISP or email client may filter email(s), which
may prevent the email confirmation from getting through to you. If you do not receive
an email, check your Junk Mail folder and/or turn off your Spam Filter to allow
e-mail from email addresses with a Cellbatterystore.com domain.
* We will never disclose your email address to any 3rd party except as necessary
to fulfill transactions that you initiate. Click here
to view our privacy policy.
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Order Processing Time:
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All orders are processed and shipped approximately in 1-2 business days, provided
that the merchandise is in stock and that we are able to complete the address verification
and payment process. The estimated time of arrival is determined by the chosen method
of shipping and the carrier's local delivery guidelines.
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Order Status and Tracking Information:
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cellbatterystore.com will email the address you supply at the time of purchase when
your order has shipped. You may contact Cellbatterystore.com for order status information.
The United States Postal Service is used for most shipments. USPS does not provide
tracking numbers or tracking information. A tracking number will be provided if
one is available.
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Order Change / Cancellation:
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You may request an order change or cancellation by phone as long as it has not been
processed for shipping.
If your order was shipped before you requested a cancellation or before any changes
could be made, you can refuse delivery and we will refund you for the purchase less
our shipping and processing cost.
If the order payment was through check or money order, we will refund you by check
after 21 business days following the receipt of your check or money order.
We are unable to reinstate an order once it has been cancelled. You may place a
new order subject to our current availability and pricing.
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Shipping Address Change:
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Once an order has passed our verification process, the shipping address cannot be
changed if it is different than the billing address. You may cancel the existing
order, provided that it hasn't been processed for shipping, and place a new order
with a different shipping destination.
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Drop Shipping:
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All items purchased from Cellbatterystore.com are shipped from our Southeast Wisconsin
location(s). In some circumstances Cellbatterystore.com will arrange for the item
to be shipped directly from our source in order to help you avoid a longer wait
time.
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International Orders:
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Cellbatterystore.com does accept international orders. International shipping prices
apply to all orders and may be subject to additional surcharges, taxes, tariffs,
etc...
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Order Acceptance and Limitations:
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Any order confirmation (electronic or paper receipt) given to you through Cellbatterystore.com
does not denote our acceptance of your order, nor does it constitute confirmation
of an offer to sell. Cellbatterystore.com reserves the right to decline and cancel
an order, or supply less than quantity ordered at any time.
Given the popularity and shortage of some items, we may at times have to restrict
the quantity of a particular item ordered. We will notify you if we are unable to
accommodate your order. Cellbatterytore.com may, at its own discretion, limit or
cancel quantities purchased per person, per household or per order.
We do not sell to dealers, resellers, exporters, wholesalers, or customers who intend
on reselling products offered through Cellbatterystore.com.
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Pricing:
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Price Protection: Due to the unpredictable nature of the market, we cannot offer
price protection credits on merchandise previously purchased on our site. Prices
are subject to change at any time without notice based on a combination of factors
that are generally out of our control. They are usually dictated by market and availability
conditions and/or by the manufacturers themselves and are often as likely to increase
as they are to decrease. Once you have completed your purchase, the price you pay
remains unchanged regardless of whether the price on our site has since increased
or decreased. Please rest assured that we are offering you, our valued customers,
the best possible price we can based on our real-time cost for the merchandise at
that time.
Pricing Error: Despite our best efforts to advertise prices appropriately, some
items may be advertised incorrectly due to a typographical error. We reserve the
right to refuse or cancel an order for an item that was priced incorrectly, whether
it has been confirmed, charged, and even shipped. If an order is refused after it
was shipped due to a pricing error, we may issue a charge to reconcile the price
difference. The pricing posted on our website may not always be identical to those
found on some price comparison shopping websites. Prices listed on most price comparison
websites may take up to 24 hours to update and match our site.
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Taxes:
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Cellbatterystore.com will automatically charge and withhold the applicable sales
tax for orders delivered to an address in the state of Wisconsin. We do NOT charge
sales tax on any orders shipped to other states. If your credit card billing address
is in the state of WI and your ship to address is not, you will not be charged sales
tax. A 5.5% sales tax is automatically calculated on both the value of the product's
and the shipping charge as required by Wisconsin State law.
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Promotion Codes:
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cellbatterystore.com will sometimes furnish an alphanumeric code that can be used
for promotions on our web site. These promotional codes may be found in print and/or
online advertisements, sent via email to our Newsletter and/or Promotion subscribers,
presented on the cellbatterystore.com web site or circulated at events and through
other means. Promos are automatically applied to your order after a valid promo
code is entered on the checkout page and all criteria is met. Please note that Promo
Codes are not redeemable for cash and a promo code cannot be used to make a negative
balance on your order (e.g. if your order is $10, but the promo code takes $15 off,
your balance will be $0, not a $5 credit). Shipping charges still apply to your
items.
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Returns
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Return Policy
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You may return* merchandise purchased from Cellbatterystore.com for a refund or
a replacement, provided that the procedures and requirements referred to in our
return policy are followed.
*Exceptions apply. See below
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Refund Policy:
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All merchandise unless otherwise indicated may be returned within 30 days from the
original invoice date for a refund. A 15% restocking fee may apply. Customers must
inform cellbatterystore.com of any order discrepancy within 7 days from the invoice
date so that we may investigate and resolve the situation accordingly.
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Exchange:
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Opened items or damaged or defective items are only eligible for exchange. Shipping
charges are non-refundable and returns are shipped at the purchaser's expense.
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Restocking Fee:
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A 15% restocking fee will be applied to all returns for refund if the package is
opened or tampered with. Shipping charges are non-refundable. No refunds will be
given after 30 days from the original invoice date.
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Damaged items:
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All Packages are inspected for damage before they ship from our warehouse. If your
package has been damaged in transit, please contact us immediately. We must be informed
of all shipping related claims within 10 calendar days after the date of receipt.
We do not issue refunds for returns of damaged merchandise. An item that was discovered
damaged upon receipt will be replaced with the same model only.
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Return shipping:
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Return shipping cost (the cost to send an item back to our store) is like or comparable
to your cost of driving to any store for returning an item, which is not reimbursable.
Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will certainly replace the item with a
new one, however we do not cover or reimburse the shipping cost for returning defective
merchandise back to our store. We will ship the replacement product to you at our
cost, and use every good measure to ensure that the replacement order is processed
quickly.
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Replacement:
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We will send a product replacement after the authorized return has completed our
receiving/inspection process. The replacement will ship within four business days
following our receipt of your return. Please allow additional processing time after
Holidays. Although it is our goal to ship a replacement as quickly as possible,
we do not send replacements before we receive and inspect the returned merchandise.
To receive a replacement more quickly, you may place a new order for the same item
(shipping not included), and we will issue a refund for the full value of the returned
product (including shipping), upon completion of our return process.
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How to Return Merchandise:
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Please contact us at info@cellbatterystore.com.
All returned merchandise must be in original condition, and must include the original
factory box (UPC bar codes and serial numbers must be intact) and factory packaging
(e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, cords, straps,
accessories.), included warranty cards (without markings), and all instruction booklets
and paperwork. We will not process the return if any of these conditions are not
followed.
Mail to:
Cellbatterystore – Returns
P.O. Box 148
Hales Corners, WI 53130
You may contact the following carriers to determine a Customer Counter or Authorized
Shipping Outlet nearest your location.
UPS - (800) 742-5877
U.S.P.S. - (800) 275-8777
Retuned merchandise that is lost or damaged during transit is solely the shipper's
responsibility. It is important save the tracking information and to properly insure
all merchandise being returned to Cellbatterystore.com.
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Privacy
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Site Security:
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Ordering online at Cellbatterystore.com is safe and easy – guaranteed! We
use Paypal secure servers to protect your information using the most advanced encryption
and firewall technology throughout the ordering process. Our Web site protects the
security of personal information transmitted to us by using Secure Sockets Layer
(SSL) software, which encrypts the information you input during the transmission
to us using a unique session key. These layers of privacy protection ensure that
information cannot be viewed even if intercepted by unauthorized parties.
Please note that email is not encrypted and is not a safe and secure way to transmit
credit numbers or other confidential information.
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Fair Credit Billing Act:
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If you're ever a victim of credit card fraud, the Fair Credit Act specifies that
your credit card company cannot hold you liable for more than $50 in fraudulent
charges to your account.
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Use of Information We Collect:
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At Cellbatterystore.com, we know that your online privacy is as important to you
as the products, prices, and customer service we provide. We posted this privacy
notice in an effort to answer your privacy-related questions, and to demonstrate
our adherence to the privacy practices commonly found at the most reputable and
consumer credited online companies.
While shopping on the Cellbatterystore.com site, we ask you to provide information
using online forms. We use this information to process your order, contact you regarding
your order, or to answer any questions/concerns you might have expressed. We will
not sell, or share any of your personal information to any outside parties, except
as outlined in this policy.
When you purchase something from us we send your credit card information, name,
billing address and the order dollar amount to your credit card company for authorization
and approval. Your name, telephone number and shipping information must be provided
to third party shippers such as UPS or USPS to deliver your package.
Some of the products that we sell require us to provide your name, address, phone
number and product serial number to the manufacturer or third party service provider
that requires this information to activate the service. These third party service
providers have their own privacy policies which are not controlled by Cellbatterystore.com.
We reserve the right to release personally identifiable information if required
by law or to comply with a judicial proceeding, court order, or legal process, and
when we believe it is necessary for fraud protection or credit risk reduction.
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Use of Cookies:
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We customize and personalize certain Web page content based upon your browser type
and other information provided by a “cookie". A cookie remembers information
about a visitor from one page to the next and from one visit to the next. A cookie
does not contain any of your personal information, and is only a "trigger"
that retrieves information when you visit our site.
As an example, cookies enable us to provide better service to you by maintaining
your shopping cart between visits so that you are not required to enter each of
the items again. On most Internet browsers, the cookie function can be turned off,
and software is available from third parties which will allow you to visit our Web
site without providing this information. You are welcomed at our website if you
use this software but you will be unable to use our shopping cart to purchase items
online.
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Aggregate Information:
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When a visitor comes to our website we collect information about the visitor's computer
such as its IP address, operating system and browser software, click-stream information
such as the address (URL) of the web site that directed you to our site, which pages
and the order in which they were visited on our site for the purpose of assessing
our site traffic and the effectiveness of the content. This data allows us to improve
the quality of your visit by streamlining your ability to navigate the site and
to develop featured programs and content that will be of interest to all our visitors.
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External Links:
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Our web site may contain helpful links to other websites, such as the manufacturer
or product review websites. We are not responsible or liable for the privacy practices
or content found on these websites.
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Special Promotion Emails:
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You may choose to receive special promotion emails during the order checkout process
on our website, or by providing your email address in the News & Savings box
found on the right side of our home page.
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Children's Online Policy:
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Cellbatterystore.com sells merchandise intended for purchase by adults. In accordance
with the Children's Online Privacy Protection Act, Cellbatterystore.com will not
knowingly collect personal information on the internet from children under the age
of thirteen. When placing an order on the Cellbatterystore.com website, you are
affirming that you are an adult. Users under the age of thirteen must ask a parent
or guardian for assistance while placing an order online.
Cellbatterystore.com will always remain committed to protecting your privacy online.
We may change our Privacy Policy at any time. When such a change is made, we will
post the revised Privacy policy on our website.
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Copyright and Trademarks:
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This site is owned and operated by Cellbatterystore.com. Unless otherwise specified,
all materials appearing on this site, including, but not limited to text, site design,
logos, graphics, icons, images, audio, video clips, software, and accessories used
on the site as well as the selection, assembly and arrangement thereof, are the
sole property of Cellbatterystore.com. You may use the content of this site only
for the purpose of shopping on this site or placing an order, and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded,
posted, transmitted, or distributed in any form or by any means without prior written
permission from Cellbatterystore.com. All rights not expressly granted herein are
reserved. Any unauthorized use of the materials appearing on this site may violate
copyright, trademark and other applicable laws and could result in criminal or civil
penalties.
The trademarks, logos, custom graphics, and service marks displayed on this site
are registered trademarks of Cellbatterystore.com. All other trademarks or service
marks are property of their respective owners. The use of any Cellbatterystore.com
trademark or service mark without our express written consent is strictly prohibited.
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Disclaimers
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Terms and Conditions:
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Price, specifications and terms of offers are subject to change without notice.
cellbatterystore.com is not responsible for typographical and/or photographical
errors. Retail products are accompanied by the original manufacturer warranty. cellbatterystore.com
does not offer any technical support or sales advice. Customer pays return shipping
charges for all RMA services. cellbatterystore.com reserves the right to refuse
service to anyone.
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Website Disclaimer:
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This website and the information provided herein are provided on an “as is"
basis. Neither Cellbatterystore.com nor its affiliates, nor each of their respective
officers, directors, employees, and agents, warrant that the use of the Cellbatterystore.com
site will not be interrupted or error-free, nor do we warranty the accuracy, validity,
completeness or reliability of the content provided on the site. We use multiple
distributors to stock our inventory; therefore, we cannot always guarantee the authenticity
of all of our batteries.
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Warranty Disclaimer:
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We make no representation or warranty of any kind, whether expressed or implied,
including but not limited to, implied warranties of merchantability, non-infringement,
or fitness for a particular purpose. All items purchased from our store are accompanied
by a manufacturer warranty, unless indicated otherwise. You acknowledge that any
warranty in connection with all products or services offered on our site is solely
provided by the manufacturer or supplier of that product or service. For warranty
information and/or assistance, please check the documentation supplied with the
product or contact the manufacturer.
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Shipping Disclaimer:
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We will make every effort and use every good measure to deliver your order on time.
Cellbatterystore.com will not be responsible for any delay of the shipment during
transit, for reasons including but not limited to, negligence by the shipping carrier,
employee strikes, and weather.
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Limitation of Liability:
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Under no circumstances, shall Cellbatterystore.com or its associates be liable for
any direct, indirect, incidental or consequential damages, that result from your
use of or inability to use the Cellbatterystore.com site, or from products or services
offered on the site, including but not limited to your reliance on any information
obtained from the site or the use of products or services offered on the site, that
results in mistakes, interruptions, deletion or corruption of files, viruses, delays
in operation or transmission, or any failure of performance, damage to equipment,
and/or personal injury or death. Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
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